Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern House of Agnes’ relationship with you in relation to this website.
The term “House of Agnes” or “us” or “we” refers to the owner of the website whose registered office is
Fusion (Canterbury) LLP, 34 Croydon Road, Caterham, Surrey. CR3 6QB
The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without our prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
House of Agnes Terms & Conditions of use
Liability
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
Damage to House of Agnes property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
In the case of Group Bookings, the Lead Booker will be deemed responsible for rectifying damage made by one of their party.
Removal of House of Agnes property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Tampering with fire detection systems and firefighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Inappropriate Behaviour
It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.
Lost / Damaged property
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be donated to a local charity.
Smoking Policy
No smoking is permitted in the hotel or on the premises other than in the designated smoking area which is located in the garden. There will be a cleaning charge of £100 for any guest that is believed to be smoking in the hotel. If a guest is found to be smoking in the hotel, the hotel reserves the right to ask the guest to leave the hotel premises.
We may retain your credit/debit card details and you consent to us debiting such amounts without prior notification. Should any damage be incurred by you (including cigarette damage and/or results of smoking in rooms) during your stay, these amounts may be debited from your card without prior notification.
Complaints or Comments
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at the House of Agnes should in the first instance, be addressed to the receptionist on duty at the time of your stay so that we can attempt to resolve it immediately. Problems that cannot be resolved then and there can be addressed to sandie@houseofagnes.co.uk
Child Policy
The House of Agnes recognizes children as being 12 or under. Please be aware that individuals over 12 will be classed as adults and charged accordingly on arrival. The House of Agnes does not accept children under the age of 6.
Pets
Pets are not permitted in any areas of the property, with the exception of guide or service dogs.
Check in / Out times
Check in and Check out times are explained when bookings are made.
Vehicles
Vehicles are parked at the owners’ risk. Should a problem occur with a vehicle the House of Agnes cannot accept any liability. If a vehicle is left on the property after the guest has checked out except when permission has been given, the management reserves the right to remove the vehicle at the owners’ expense.
Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.
Responsibility for guest’s property
The proprietor of any guest accommodation has a duty to take reasonable care of the property of his guests brought to the property. If it is lost or damaged through the negligence of the staff, the proprietor may be liable. The proprietor can avoid his liability only if he can prove that the loss or damage was caused by the guest’s own negligence.
Limitation of our Liability
We do not exclude or restrict our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: your use of, or inability to use, our site; the failure of our site; the interception of data transmitted to or from our site; or your use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, the House of Agnes will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
Although we take every precaution to protect ourselves and our users we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or downloading of any content from it or any website linked to it.
Different limitations and exclusions of liability may apply to liability arising as a result of the supply of any accommodation or other services to you.
General Cancellation Policy
Generally any deposit or prepayment will be refunded providing the cancellation notice is received by14.00 2 days (48 hours) prior to your intended arrival otherwise the first nights stay will be charged.
Non arrivals will be charged in full.
If your reservation is for more than one night please check your confirmation email as there may be a different cancellation policy.
If your departure date is changed on short notice (after 14.00 the day prior to departure) there may also be a charge for that cancelled night.
Always check with reception if you are unsure.
Any changes will gerally be shown on our website but always check your confirmation letter/email for your specific terms and conditions.
Please note that your normal travel Insurance will often cover any loss in case of illness or accident.
The House of Agnes reserves the right to change its cancellation policy at short notice
Third Party Booking Sites (Booking.com etc)
In the unfortunate event that you need to cancel, it is imperative that you cancel via the Website with which the booking was made (ie Booking.com) or you may be charged the full amount. This must be done at least 36 hours in advance of your intended arrival date. (Please see full terms and conditions on their Company website)
Group Bookings of 4 or more rooms
Payment of 20% of the total cost of reservation is required in order to confirm the booking
The Lead Booker will be responsible for receiving and relaying any and all communications/correspondence (including changes, amendments and cancellations) from us concerning the Booking to all guests named in the Group Booking.
- All rooms are for a minimum two-night stay (see note below)
- The rate may change in the case of modifications to the original booking
- Payment can be made by Bank Transfer or by Debit Card
Note: Two-night stay is defined as same guest(s) in same room for two consecutive nights
Cancellation policy is as follows:
- The deposit is refundable up until 30 days in advance of intended arrival date. Thereafter it is non-refundable in any case.
- Cancellations and modifications must be received in writing at least thirty (30) days prior to the intended arrival or the full amount of the cancelled room(s) will be charged unless the room(s) can be resold. If the rooms are resold the amount paid will be refunded, less deposit
- In the case of no-shows the full amount will be charged
